Delivery & Shipping Terms and Conditions:
Customers may purchase products from Mobility Scooters for Hire Sale Service Australia-wide. Products will usually arrive between 4 – 21 days, and a valid tracking link will be issued once the product is on the way. The expected delivery timeframe is only an estimate, and the customer acknowledges that Mobility Scooters for Hire Sale Service does not accept any liability if the delivery date falls outside of this timeframe.
Delivery companies may require a signature on Delivery, or require a person to be available to accept the product. If Delivery is missed and has to be rescheduled, any costs incurred will be the responsibility of the customer.
Delivery companies may also elect to leave the product somewhere safe on the property. Prior to purchase, the Company must be notified if leaving the product without a signature is not an option. Failure to do so may result in any undelivered or unreceived claims being unrecognized or unclaimable.
The customer should expect delays during periods of flood, fires, outbreaks of diseases or other extraordinary circumstances.
Tracking and Transit:
Customers will be issued a tracking number via email and / or text. We cannot guarantee specific times or advance notice when the driver is on the way, so the customer should ensure that somebody is home to accept the delivery. In the event of delivery and nobody is home, the customer is responsible for any additional fees, such as a re-delivery fee or storage fees, charged from the freight company.
The customer must ensure that upon delivery of the product, that if there is any noticeable damage to the product box / carton / wrapping, the delivery docket they are asked to sign should note the evidence of this damage. Failure to do so may result in any damage claims being unrecognized or unclaimable.
Small products (envelopes, letters or small satchels):
Small products do not come with tracking. Please contact the staff prior to purchase if you would like tracking for your product. This service will cost extra.
Sales products being delivered within Metro Melbourne:
In certain cases, products being delivered in Metro Melbourne may not come with a tracking link. Customers will be advised via text, phone call or with specific notes on their invoice of the expected delivery date.
Products being delivered within Metro Melbourne may also come fully assembled out-of-box, and ready to drive – customers should contact the Company if they would like it fully assembled. In some cases, additional fees may apply.
Notes about Delivering outside of Metro Melbourne:
In the event the customer lives outside of Metro Melbourne, your product will delivered either in a box, carton or if large and / or bulky, on a pallet, Customers purchasing large and / or bulky products, must ensure the following:
- The customer has the ability to get their device serviced locally AND
- The customer retains the pallet / carton or box use in the delivery, to be used in the event the product needs to be returned for any reason to Mobility Scooters for Hire Sale Service.
Your product will arrive in a protected format, and some assembly may be required, especially for large and / or bulky items. Customers will be responsible for assembling the product themselves, and Mobility Scooters for Hire Sale Service is in no way responsible for any fees associated with the assembly of the device, or disposal of any packaging. The customer must perform a basic check on the device, and read over their User Guide (found either in a paper-copy with the device OR as an online manual on the website) before attempting to use the device.
Damage to the Device:
The customer is responsible to inform Mobility Scooters for Hire Sale Service of any issues with the device within 24hrs of its delivery, and provide appropriate evidence to the Company, as detailed in the Warranty Policy.